Novibbet's Privacy Policy — Your data is safe with us

01📋 Types of Data We Collect

When you create an account or use our services, Novibbet collects several types of information. This data comes from three main sources: what you provide directly, what your device sends automatically, and what verified third parties supply.

What you provide directly:

• Full name, date of birth, nationality.
• Email address and mobile number.
• Residential address and postal code.
• Copies of government-issued ID submitted for identity verification.
• Payment-related information (last four digits of card number, mobile banking number, etc.).
• Messages and complaints sent via support chat or email.

Automatically Collected Data:

• IP address and geographic location (down to country/city level).
• Device type, operating system, and browser version.
• Pages visited and session duration on the Novibbet platform.
• Betting history, favorite games, and activity logs.
• Records of login times, locations, and failed attempts.

02🎯 Purpose of Data Use

Novibbet uses your data solely for the purposes listed below. We never use your information for anything beyond those approved purposes.

Novibbet obtains your consent before sending promotional messages. You can withdraw that consent at any time.

03💾 Data Storage & Security

Novibbet applies industry-leading technical and organizational measures to protect your data. Our servers are hosted in internationally accredited data centers with 24/7 security monitoring.

• SSL/TLS Encryption: All data transmissions are encrypted via HTTPS.
• Database Encryption: Stored data is protected with AES-256 encryption.
• Access Controls: Only authorized personnel may access specific data.
• Regular Audits: Regular security audits are conducted by independent third-party experts.
• Backup Policy: Data is backed up regularly, and all backups are encrypted.
• Firewall & DDoS Protection: Servers are protected against external attacks.

04🤝 Data Sharing with Third Parties

Novibbet never sells your data. However, we may share limited information with select trusted partners where necessary to operate our services.

• Payment Processors: Verified payment gateways receive the necessary information to process deposits and withdrawals.
• KYC Provider: Information may be shared with regulatorily approved entities for identity verification purposes.
• Technology Partners: Cloud hosting and cybersecurity providers are bound by strict confidentiality agreements.
• Legal Authorities: Data may be disclosed in response to a court order or a lawful request from a law enforcement authority.
• Anti-Fraud System: Data may be shared with regulators as permitted for fraud detection purposes.

Every third-party partner signs Novibbet's strict Data Processing Agreement (DPA). They may only use your information for specified purposes and within defined time limits.

05🍪 Cookies & Tracking Technologies

Novibbet uses cookies and similar technologies on its website and app. These help improve your browsing experience and ensure the platform functions correctly.

• Essential Cookies: For storing login sessions, security tokens, and language preferences. These cannot be disabled.
• Functional Cookies: To remember your preferred betting markets and settings.
• Analytics Cookies: For reviewing and improving platform performance (optional).
• Local Storage: For temporarily storing data in your browser that is cleared at the end of each session.

You can disable non-essential cookies through your browser settings, though some features may not work as expected. Novibbet does not use any advertising tracking cookies.

06⚖️ Your Data Protection Rights

Novibbet believes users should have full control over their personal data. Your key rights are outlined below.

To exercise any of these rights, send a written request to Novibbet support. We will typically respond within 30 days.

07⏳ Data Retention Period

Novibbet retains your data only for as long as necessary. Retention periods depend on the purpose for which the data was collected.

• Active Account: For as long as your account remains active.
• Inactive Accounts: Accounts inactive for 2 years will be notified before any data deletion takes place.
• Payment Records: Up to 7 years due to legal obligations.
• Security Logs: 1 year for fraud prevention purposes.
• KYC Documents: 5 years after account closure, as required by regulatory obligations.

08👶 Children's Privacy Protection

Novibbet does not serve anyone under the age of 18. Our platform strictly prevents access by minors.

• Age verification is mandatory at registration.
• Any account verified to belong to a user under 18 will be terminated immediately.
• Children's data is never collected or processed unlawfully.
• If a parent or guardian becomes aware that their child has created a Novibbet account, please notify our support team.

To help keep families safe, we encourage parents to monitor their children's online activity.

09📝 Changes to the Privacy Policy

Novibbet may update this privacy policy to keep pace with evolving laws and technology. For significant changes, we will provide 30 days' notice.

• All changes will be published on this page.
• A "Last Updated" date will appear at the top of the page.
• A notice will be sent to your registered email for any significant changes.
• Continued use of the platform after changes take effect constitutes acceptance of the updated policy.

You may contact support to view a previous version of the policy for a detailed understanding of what has changed.

10📞 Privacy Questions or Complaints

If you have any questions, concerns, or complaints about your personal data or this privacy policy, please get in touch. We are committed to responding within 24 hours.

Response times by request type:

• General inquiries: 2–4 hours.
• Data access requests: 30 days.
• Data deletion requests: 30 days.
• Policy complaints: 7 days (initial assessment).